{"id":11,"date":"2025-12-28T06:56:13","date_gmt":"2025-12-28T06:56:13","guid":{"rendered":"http:\/\/localhost\/pocketStone\/?page_id=11"},"modified":"2025-12-28T07:25:42","modified_gmt":"2025-12-28T07:25:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/pocketstone.shop\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Return &amp; Refund Policy \u2014 PocketStone<\/h1>\n\n\n\n<p>At <strong>PocketStone<\/strong>, your satisfaction means everything to us.<br>We carefully curate imitation jewellery that looks premium, feels comfortable, and fits seamlessly into your lifestyle \u2014 and we want every purchase to feel just right.<\/p>\n\n\n\n<p>If something isn\u2019t as expected, we\u2019re here to help \ud83d\udc9b<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10-Day Return Policy<\/h2>\n\n\n\n<p>You can raise a return request <strong>within 10 days of receiving your order<\/strong> if:<\/p>\n\n\n\n<p>\u2714 The product arrives <strong>damaged<\/strong>, or<br>\u2714 The product is <strong>not as expected<\/strong> (incorrect size, wrong item, or significantly different from the description)<\/p>\n\n\n\n<p>Because we are a small and growing business, returns are currently only accepted for the above reasons \u2014 but we will always listen and do our best to help.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Raise a Return Request<\/h3>\n\n\n\n<p>To request a return, simply contact us through:<\/p>\n\n\n\n<p>\ud83d\udce9 Email \u2014 available on our <strong>Contact Us<\/strong> page<br>\ud83d\udcac WhatsApp \u2014 available on our <strong>Support<\/strong> page<\/p>\n\n\n\n<p>Please share:<\/p>\n\n\n\n<p>\u2022 Your order ID<br>\u2022 A short description of the issue<br>\u2022 Clear photos\/videos of the product<\/p>\n\n\n\n<p>This helps us resolve things quickly and smoothly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Process<\/h2>\n\n\n\n<p>1\ufe0f\u20e3 <strong>Contact us<\/strong> within 10 days of delivery<br>2\ufe0f\u20e3 Our team will review your request<br>3\ufe0f\u20e3 If approved, you will be asked to <strong>ship the product back to us<\/strong><br>4\ufe0f\u20e3 Once we receive and inspect the item,<br>5\ufe0f\u20e3 Your refund will be processed within <strong>3\u20134 business days<\/strong><br>(Processing time may vary depending on your payment provider)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Condition for Accepted Returns<\/h2>\n\n\n\n<p>To be eligible, the item must:<\/p>\n\n\n\n<p>\u2022 Be returned with original packaging<br>\u2022 Not be intentionally damaged or heavily used<br>\u2022 Match the order details shared<\/p>\n\n\n\n<p>We reserve the right to decline returns that do not meet these conditions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who Pays Return Shipping?<\/h2>\n\n\n\n<p>Currently, customers are responsible for the <strong>return shipping cost<\/strong>.<br>We recommend using a <strong>trackable courier service<\/strong>, as we cannot guarantee returns lost in transit.<\/p>\n\n\n\n<p>Shipping fees are <strong>non-refundable<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Method<\/h2>\n\n\n\n<p>Approved refunds will be issued only to the:<\/p>\n\n\n\n<p>\u2022 Original payment method used at checkout<\/p>\n\n\n\n<p>Refund reflection time depends on your bank\/payment gateway.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p>For hygiene and safety reasons, we currently do not accept returns for:<\/p>\n\n\n\n<p>\u2022 Items showing signs of wear &amp; tear<br>\u2022 Customised or personalized products<br>\u2022 Free gifts or promotional items<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Wrong Product?<\/h2>\n\n\n\n<p>This is our responsibility \u2014 and we\u2019ll make it right \ud83c\udf3f<br>Please contact us immediately so we can help.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchange Policy<\/h2>\n\n\n\n<p>At this stage, we do not offer direct exchanges.<br>You may return an eligible product and place a new order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Proof of Purchase<\/h2>\n\n\n\n<p>A valid order reference is required to process returns.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need Help?<\/h2>\n\n\n\n<p>We\u2019re always here for you \ud83d\udc8c<br>If you have questions about returns or refunds:<\/p>\n\n\n\n<p>\ud83d\udce9 Email \u2014 via <strong>Contact Us<\/strong><br>\ud83d\udcac WhatsApp \u2014 via <strong>Support Page<\/strong><\/p>\n\n\n\n<p>We truly appreciate your trust as a growing brand \u2014 and we promise to support you every step of the way.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">PocketStone \u2014 premium style, stress-free shopping.<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy \u2014 PocketStone At PocketStone, your satisfaction means everything to us.We carefully curate imitation jewellery that looks premium, feels comfortable, and fits seamlessly into your lifestyle \u2014 and we want every purchase to feel just right. If something isn\u2019t as expected, we\u2019re here to help \ud83d\udc9b 10-Day Return Policy You can raise [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - Pocket Stone<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pocketstone.shop\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Pocket Stone\" \/>\n<meta property=\"og:description\" content=\"Return &amp; Refund Policy \u2014 PocketStone At PocketStone, your satisfaction means everything to us.We carefully curate imitation jewellery that looks premium, feels comfortable, and fits seamlessly into your lifestyle \u2014 and we want every purchase to feel just right. 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